Booking & Service Information

🌿 Terms & Conditions

These terms are in place to ensure a clear, respectful, and supportive experience for everyone.

Bookings can be made via email, phone, or contact form.

All services are subject to availability. Once confirmed, your booking time is reserved for you.

Payment is due within 3 days of your service unless otherwise arranged.

Accepted payment methods can be discussed at the time of booking.

I understand that life happens.

I kindly ask for at least 24 hours’ notice for any cancellations or changes.

Late cancellations or missed appointments may incur a fee.

Please ensure safe and reasonable access to your home at the agreed time.

If I am unable to access the property, this may be treated as a late cancellation.

All services are tailored to your needs and discussed prior to your booking.

While I always aim to provide high-quality support, results may vary depending on the condition of the space and time allocated.

I provide services in a calm, respectful, and non-judgemental way, and ask that this is mutual.

I reserve the right to refuse or discontinue services if I feel unsafe or uncomfortable.

Support provided can align with self-managed or plan-managed NDIS participants.

Invoices and services will be handled in accordance with agreed arrangements.

Reasonable care is taken during all services.

Any concerns or damages must be communicated within 24 hours so they can be addressed promptly.

Services and pricing may be updated over time. Any changes will be communicated clearly, at least 7 days before a service.

My intention is always to provide support that feels calm, respectful, and genuinely helpful.

If you have any questions or concerns, please feel comfortable reaching out.