Frequently Asked Questions.
Helpful information to guide you, so you can move forward feeling confident and supported.
How do I get started?
Simply reach out via the contact form, email, or phone.
From there, we can have a relaxed conversation about what kind of support you’re needing and what would feel most helpful — there’s no pressure, just a starting point.
What areas do you service?
I am based in Brisbane and service surrounding areas.
If you’re unsure whether I cover your location, feel free to reach out and ask.
How does payment work?
Payment is due within three days of the day of service unless otherwise arranged.
I accept a range of payment options, which can be discussed at the time of booking.
What if I need to cancel or reschedule?
I understand that life happens.
I kindly ask for at least 24 hours’ notice.
Late cancellations may incur a fee.
What kind of home, families and people do you work with?
I am here to support everyone in need, providing guidance and assistance to those seeking help. My commitment is to create a welcoming environment for individuals from all walks of life, ensuring that everyone feels valued and supported.
What if I’m not sure what I need?
That’s completely okay.
You don’t need to have it all figured out — we can talk through your situation together and find an approach that feels right for you.
Cleaning.
A few gentle answers to help you feel comfortable and know what to expect.
What kind of cleaning do you offer?
I offer supportive, tailored cleaning designed to help bring your home back to a calm and manageable state.
This can include general cleaning, kitchen and bathroom resets, and light organisation depending on what’s needed.
Do I need to clean before you arrive?
This is a judgement-free service — I’m here to help, not to assess. You don’t need to prepare anything beyond what feels comfortable for you.
​What if my home feels overwhelming?
That’s completely okay.
Many of the homes I support feel this way at times. We can take things step by step and focus on what will make the biggest difference for you.
How long will my clean take?
This depends on the size of your home and what support is needed.
There is a minimum booking time, and we can focus on priority areas or work through the home gradually.
Do you bring your own supplies and equipment?
Yes, I do.
If you have specific products you’d prefer me to use, I’m more than happy to work with those as well.
Can I book ongoing cleans?
Yes — ongoing support is available.
I usually recommend fortnightly cleans to keep things feeling on top of, but I’m always happy to work in a way that suits your home and your needs.
This is a supportive, judgement-free service — my role is simply to help make your space feel lighter.
Support Work
A few common questions, answered to help you feel supported and at ease.
I offer support to NDIS participants in a way that is calm, respectful, and tailored to the individual.
My approach is always person-centred — focusing on what feels comfortable, supportive, and manageable for you.
Do you work with NDIS participants?
Yes — I do.
I hold a current NDIS Worker Screening Clearance and offer support in a way that is calm, respectful, and tailored to the individual.
If you’re self-managed or plan-managed, feel free to reach out and we can chat about what support might look like for you.
How I can support
Support may include:
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Daily living assistance
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Companionship and social support
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Routine and structure support
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Light household assistance
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General day-to-day support
Each experience is shaped around your needs, preferences, and pace.
Plan types
I currently support:
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Self-managed participants
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Plan-managed participants
Professional details
For peace of mind, I hold:
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NDIS Worker Screening Clearance
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Blue Card (Working with Children Check)
I also hold a Certificate IV in Auslan (Australian Sign Language), allowing for more inclusive communication where needed.
Getting started
If you’re exploring support options or unsure what might be the right fit, we can start with a simple, no-pressure conversation.
Support should feel safe, not overwhelming — that’s always my intention.
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Admin Support.
A simple guide to how I can support you behind the scenes.
What kind of support do you offer?
Support is flexible and can include inbox management, scheduling, client communication, and general day-to-day admin tasks for both personal and business needs.
Do you work with small businesses?
Yes — I currently support small businesses and understand the need for reliable, consistent help behind the scenes.
Is this ongoing or one-off support?
Both options are available.
Support can be ongoing, short-term during busy periods, or occasional when things start to feel overwhelming.
Do I need to have everything organised before starting?
Not at all.
Part of my role is helping bring structure and clarity — you don’t need to have it all figured out beforehand.
How do we communicate?
This can be discussed based on what works best for you — whether that’s email, messaging, or another preferred method.
What is your approach?
I work in a way that is calm, organised, and supportive.
The goal is to make things feel easier and more manageable — not more complicated.